Booking Confirmation: Upon receipt of your booking, confirmation will be issued via email. A confirmatory email with any joining instructions including directions will be sent one week before the workshop. If you have not received the joining instructions 5 days before the start of the workshop, please contact us. We suggest you do not book any non-cancellable travel until you receive the confirmatory email.
How to Pay: If applicable, an invoice will be raised one week before workshop and sent to the email address given. Payment can be made by credit card, cheque or BACS.
For FREE events, two places per organisation may be booked for no charge. Any additional delegates from the same organisation attending the same workshop title will be invoiced a delegate fee of £25 each (plus VAT).
Events Cancellation Policy: Should you need to cancel your workshop booking please see the cancellation policy below for guidelines
• 4 weeks or more prior to event: No charge
• 2-4 weeks prior to event: 25% of fee
• 0-2 weeks prior to event: 50% of fee
• No show on the day 100% of fee.
Failure to attend a free event without informing us at least one working day before the event may also incur an administration fee of £25 plus VAT per place. Cancellations can only be accepted by telephone or by email to firstname.lastname@example.org.
Transfer Conditions: Bookings can be transferred to colleagues up to 1 day before the workshop. This is to be advised by email giving the contact details of the new delegate. Please note that if you do not cancel and do not attend, no refund or transfer will be made.
Cancellation by us: Whilst we endeavour to deliver the workshops and events as detailed, we reserve the right to modify or cancel any event. If we do cancel an event we shall inform you via email as soon as possible, offering alternative events where available or offering a full refund where this is not possible.