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Building a strong culture, people orientation and approach to customer service. Skipton Building Society share Investors in People experiences with new case study.

Building a strong culture, people orientation and approach to customer service. Skipton Building Society share Investors in People experiences with new case study.

 20/12/2017

Skipton Building Society share their experiences of Investors in People from the last 25 years including their recent IIP Platinum accreditation in a new case study. 

Skipton Building Society is a mutual financial services provider. First established in 1853, the organisation now has a team of over 2000 employees across its head office in Skipton and 87 branches.

The Society still lives by its founding principles to help more people into homes, help people save for life ahead and supporting long term financial wellbeing. Today, the organisation works to deliver its core purpose through a focus on customers, colleagues and relationships which they believe is intrinsic to their culture.

As a mutual, Skipton Building Society understood the value of investing in their people and the positive impact it could have for both the organisation and its customers. Investors in People has been a way for them to develop their approach as Chloe Hanby-Roberts, People Development Consultant at the Society explains:

“We believe that investing in and supporting our people is a key enabler to great customer service. Nurturing, protecting and developing our culture, founded on our mutual values of ‘Trust, Ownership and One Team’ is essential to our sustainability.

“Our strong culture, people orientation and approach to customer service is something we are incredibly proud of, but it is also important to benchmark our progress against good practice - taking the opportunity to really understand how our colleagues experience us as a Society so we can keep improving our approach and ultimately performance and sustainability.

“We really value Investors in People as a way to help us do this as it allows us to seek feedback and look more objectively at what we do so we can maintain good practice and continuously improve.

“Skipton Building Society has been accredited for over 25 years now which is testament to our commitment to the Standard and the value it has brought us over time.”

Sharing their experiences of working with the Standard and how it has helped them to improve their people approaches, develop a positive culture and ensure excellent customer service, you can download the case study here.

If you would like to find out more about IIP, why not come along to one of our introductory workshops? Search our events calendar for a session near you. Alternatively, please get in touch for more information on how to get started.

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